Privacy Policy

Effective October 23, 2026 · Last updated October 23, 2026

This policy explains how Electrical Education International, Inc., doing business as Electrical Exam Coach, handles your personal information on electricalexamcoach.app.

1. The short version

We collect only what we need to run your account, take payment, and track your study progress.
We do not sell your personal information, and we do not share it for targeted advertising.
We do not run advertising trackers on this site.
Stripe handles your card. We never see or store your full card number.
You can ask us to see, correct, export, or delete your information.

2. What we collect

Information you give us:

Account details: your email address and password. Passwords are stored only as a secure hash, never as plain text.
Purchase details: the plan you chose, the amount, and dates. Stripe collects your name, billing details, and card information directly and sends us only a record of the payment and limited card details (such as card type and last four digits).
Messages: anything you send us by email, phone, or text.

Information created as you use the Service:

Study activity: lessons and videos completed, quiz answers and scores, and progress.
Technical and security data: IP address, approximate location derived from it, browser and device type, sign-in times, pages requested, and error logs. Our hosting and security providers record this automatically.

We do not knowingly collect Social Security numbers, license numbers, or sensitive personal information through this site, and we ask you not to send them.

3. How we use it

To create and secure your account and give you access to what you bought.
To process payments, renewals, and cancellations, and to send receipts and account notices.
To save your progress and show your scores.
To answer your questions and give support.
To improve lessons and questions, using study data in combined or de-identified form where we can.
To protect the Service and our members: preventing fraud, account sharing, scraping, and abuse, and enforcing our Terms of Service.
To meet legal, tax, and accounting obligations, and to defend legal claims, including payment disputes.
To send you news about the Service or our other programs. You can unsubscribe at any time using the link in the email or by contacting us. Account and billing notices are not optional while you have an account.

4. Who helps us run the site

We use trusted service providers who handle information for us under contract, only to provide their services:

Stripe for payments and billing (Stripe Privacy Policy).
Supabase for our database and secure sign-in, hosted in the United States.
Vercel for website hosting and delivery.
Cloudflare for our domain name and network services.
YouTube (Google)for some videos. We use YouTube's privacy-enhanced mode. When you press play, YouTube may collect information under the Google Privacy Policy.
Email providers and video hosts we use to send messages and deliver lessons.

We may also share information:

when the law, a court order, or a government request requires it;
to protect the rights, safety, and property of our members, us, or others, including to fight fraud;
with a buyer or successor if our business or this Service is sold, merged, or reorganized, in which case this policy will continue to protect your information;
with your school or employer, but only the account and progress details needed to run a group membership they pay for, if you join through one;
with your permission.

We do not sell personal information and do not share it for cross-context behavioral (targeted) advertising.

5. Cookies and browser storage

We use your browser's storage only for things the site needs to work, such as keeping you signed in and remembering where you left off. We do not use advertising cookies or sell browsing data. Our providers may use strictly necessary cookies for security and fraud prevention (for example, Stripe on its checkout page).

You can clear site data in your browser at any time. If you do, you will be signed out. We honor Global Privacy Control signals as an opt-out of any sale or sharing, though we do not sell or share in the first place.

6. How long we keep it

Account and progress data: while your account is active. Lifetime accounts are kept for the life of the Service.
After you ask us to delete your account, we delete or de-identify your information within 30 days, except what we must keep.
Payment and transaction records: as long as tax, accounting, and payment-network rules require (generally up to 7 years), and as long as needed to resolve any dispute.
Security logs: for a limited period, usually under a year, unless needed to investigate a problem.
Backups are overwritten on a regular cycle.

7. How we protect it

We use encrypted connections (HTTPS) on every page, database rules that keep each member's records private to them, hashed passwords, restricted administrator access with two-factor sign-in, and payment processing by a PCI-certified provider. No system is perfectly secure, so we cannot promise absolute security. If a breach affects your personal information, we will notify you as the law requires.

8. Your choices and rights

You can ask us to:

tell you what personal information we have about you, and give you a copy;
correct information that is wrong;
delete your account and personal information;
stop sending you marketing emails.

Email electricalexamcoach@gmail.com from the email on your account. To protect you, we will verify your identity before acting, and we will respond within the time the law requires, usually within 45 days. Some information must be kept for legal reasons, as described above. Deleting your account ends your access and does not refund any purchase.

Depending on your state (for example, California, Virginia, Colorado, Connecticut, Texas, and others with consumer privacy laws), you may have additional rights, such as appealing our decision on your request or using an authorized agent. To appeal, reply to our decision with "Appeal" in the subject line. We will not treat you differently for using your privacy rights.

9. Children

The Service is for adults 18 and older. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

10. Where your information is stored

The Service is run from the United States and is intended for people in the United States. Your information is stored and processed in the United States.

11. Changes to this policy

We may update this policy. We will post the new version here with a new date, and if a change is material, we will also notify you by email or on the site before it takes effect.

Contact

Electrical Education International, Inc., doing business as Electrical Exam Coach
Email: electricalexamcoach@gmail.com
Phone: 423-895-3247