Refund & Cancellation Policy

1. All sales are final

The Pro Version is a digital product. You get access the moment your payment goes through, so all sales are final and we do not give refunds. This includes partial months, unused time, Lifetime and BIG BOSS Lifetime memberships, and renewals you did not cancel in time.

You see this policy and must agree to it before you pay. If you have questions before buying, call 423-895-3247 or email electricalexamcoach@gmail.com.

2. How each plan works

• 1 Month: renews automatically every 30 days at the price shown at checkout until you cancel.
• 3 Month: one payment, never renews, and ends 3 months after purchase.
• Lifetime / BIG BOSS Lifetime: one payment, never renews. Lifetime means for as long as we operate the Service and offer the Pro Version.

3. How to cancel a monthly plan

1. Log in and open your Account page.
2. Tap "Manage billing" and choose cancel. You will see a confirmation.

You can also email electricalexamcoach@gmail.com from your account email and ask us to cancel. Cancel before your next renewal date to avoid the next charge. After you cancel, you keep access until the end of the 30-day period you already paid for, and then it stops. Deleting the app, logging out, or not using the site does not cancel your plan.

4. Duplicate charges and billing errors

If you were charged twice for the same purchase by mistake, or charged an amount different from what checkout showed, contact us within 30 days of the charge. Once we confirm the error, we will reverse the extra charge. This is a correction, not a refund of a valid purchase. Please contact us before filing a dispute with your bank. See the chargeback section of our Terms of Service.

5. Access ended for misuse

If we end a membership because the account was shared, content was copied or posted, or the Terms of Service were otherwise broken, no refund is given, for any plan.

6. Physical products

Code books, tabs, and other physical products are sold through our separate store at electricalcodecoach.com and are covered by that store's own policies.

7. Where the law requires otherwise

Nothing in this policy limits any right you have that cannot be waived under the law that applies to you. If such a law requires a refund, we will follow it, and only to the extent it requires.

Contact

Electrical Education International, Inc., doing business as Electrical Exam Coach
Email: electricalexamcoach@gmail.com
Phone: 423-895-3247